Frequently Asked Questions
How do your scrubs work?
We combine pure, natural ingredients with cutting-edge formulations, all carefully selected for maximum results. Our scrubs are specifically designed to target cellulite, stretch marks, acne, eczema and psoriasis. They also leave your skin soft, smooth and looking amazing! Did we mention how yummy they smell? For more on all the good stuff that goes into our scrubs, check out our active ingredients page.
Which scrub is best for my skin?
Original Coffee Scrub - The original. Packed with super ingredients like caffeine & sea salt, which are perfect for targeting cellulite & stretch marks. Treats acne, reduce redness and improve skin tone & texture.
Suga Daddy - This super moisturizing, sugar-based scrub is perfect for normal & sensitive skin. Best known for helping reduce the appearance of fine lines & wrinkles, and aiding in the treating ingrown hairs, eczema & Keratosis Polaris (the little red spots on the back of your arms and legs), all while keeping your skin supple, firm and youthful.
Coconut Delight - Get whisked away to a tropical paradise…without leaving your bathroom! Super hydrating and great for skin conditions like eczema and psoriasis, this scrub contains essential oils and sea salt to remove dead skin cells and clear away dirt & grime, leaving your skin feeling clean, fresh and oh-so smooth.
Oats Oats Baby - Want to scrub, but need some love? This helps relieve dry, flaky and irritated skin, while stimulating the natural production of collagen, which aids in smoothing out stretch marks. Did we mention it also targets cellulite, stretch marks, acne, eczema & psoriasis.
How do I use your scrubs?
After showering, rinse your body so that it’s completely wet for a good 2 minutes.
Turn off water.
Grab two handfuls of your scrub and apply using circular motions, making sure to target problem areas.
Once applied, leave the scrub on your body for at least 2-5 minutes ( 5 minutes for best results).
Rinse well and enjoy your freshly exfoliated, smooth & glowing skin! Be sure to seal the bag tightly after use to maintain freshness.
How often should I scrub?
We recommend using the scrubs 2 to 3 times a week. Make sure to leave the scrub on for 5 to 10 minutes each session for best results.
What if I have sensitive skin or allergies?
99% of our users do not experience negative skin reactions when applying our scrubs. However, we always recommend doing a patch test 24 hours before using on your body. If you have sensitive skin, or if irritation occurs, discontinue use immediately.
What is the shelf life of your scrubs?
Unopened, our scrubs have a shelf life of up to 14 months. Once opened, they’ll stay good for 3 months. Make sure to keep them scrubs sealed and dry in between each use. Keep out of your shower or any wet areas, preferably in a cupboard out of direct sunlight. To remove any coffee grinds from the seal, we recommend using a nail file or any thin object.
How soon will I see results?
Most people see smoother, clearer skin after only one use, however, results may vary.
Is it safe to use your scrubs if I’m pregnant or breastfeeding?
Avoid using coffee-based scrubs while pregnant, as caffeine enters your pores, which can be harmful. Breastfeeding mothers must consult their physician first before using scrubs.
Are your scrubs nut free?
No, our scrubs contain almond oil, so if you have a nut allergy, we recommend that you do not use them.
Do you test on animals?
Absolutely not! The only bodies our scrubs touch are of the human kind.
How much does shipping cost?
We have two shipping options to choose from:
Option 1: Free standard shipping with NO tracking number.
Option 2: Paid shipping with tracking number, which is highly recommended. Shipping rates vary depending on the destination and weight of the order. To inquire about your tracking number, please email firstname.lastname@example.org
What are the estimated time frames for packages?
We are located in Australia. Once your order is received and successfully processed, we’ll ship your package within 24-48 hours. From there, delivery times will vary among countries. Customs clearance and efficiency of your local postal service can affect estimated delivery. Saturdays, Sundays and public holidays are not included as delivery days.
Delivery within Australia: 4-7 business days
Delivery to the US: 10-12 business days
Delivery to the UK: 10-14 business days
Delivery across Europe: 14-18 business days
Delivery to South America 14-21 working days
Delivery to South Africa: 14-21 business days
Delivery to the Middle East: 14-18 business days
Delivery to Asia: 12-14 business days
What courier company ships your orders?
All orders within Australia are shipped using Australia Post. For all orders outside of Australia, we work with DHL Global Mail, which is not the same as DHL Express, so all deliveries are made by your local postal service.
Is a PO Box needed for orders made in the Middle East?
For most of our customers in the Middle East, we do need a PO Box number to deliver your package successfully. If you send a package using a street address, it will be returned to the sender as undeliverable. Countries in the Middle East that only accept PO Box addresses include: Oman, Qatar, Saudi Arabia and the United Arab Emirates. Countries that can accept street addresses include: Bahrain, Egypt, Israel, Jordan, Kuwait and Lebanon.
What details need to be included on my shipping address?
To avoid shipping and delivery delays, you must make sure to fill out your shipping address completely and correctly, including a house number, street name, city, postal code, country and contact number.
Do I have to pay customs fees?
Some countries may charge customs fees for imported items. Unfortunately, we have no control over the customs policies of other countries.
Can I use a forwarding address?
We do not recommend using a forwarding address as the shipping address. Most of the time, the customers do not get the package. Also, since we ship worldwide for FREE, a forwarding address is not necessary.
What are your accepted payment methods?
We accept PayPal and most major credit cards, including MasterCard, Visa, American Express and Discover.
How do I contact you regarding my order or a specific product?
You can reach out to us at email@example.com for any order- and product-related inquiries. We will respond to you within 24 hours.